Consumer Protection Complaint

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Use this form to submit complaints related to a business, transaction, or interaction with an establishment in the City and County of Denver. Complaints related to businesses or interactions outside of Denver may be referred to another agency and cannot be resolved by Excise and Licenses. For housing code violations, submit complaints to phicomments@denvergov.org.

If you are facing urgently unsafe conditions, call Denver Police Non-Emergency at (720) 913-2000. If you’re having an emergency, please call 9-1-1.

For complaints about an unlicensed rental property, fill out the form here: tenant complaint form

Some things our office cannot assist you with include:

• Complaints about rideshare services or e-scooters

• Complaints between neighbors or other civil or private agreements

• Legal or business advice

• Bank or financial issues including recovering fraudulent costs or charges

• Small claims matters

• Criminal activity not related to a licensed business

If you are not sure, submit a complaint for review.

If additional information is needed, you will be contacted using the contact information submitted.

COMPLAINT DETAILS

Name of business or person complaint is related to

Address of incident or complaint

Type of business, service or establishment

Please provide additional details about the business, service or establishment

Business license number (if known)

For example: 2024-BFN-0001234

complaint information

Complaint description and detail

Please tell us in detail exactly what happened.

Date of incident

Have you taken any action with the company to resolve this complaint?

What type of resolution are you requesting?

Please provide additional information

Contact Information

Would you like to submit this complaint anonymously?

YesNo

First Name

Last Name

Phone Number

Email Address

Communication options

If you submit anonymously, we will not be able to contact you for follow up or to obtain additional information if needed. If your contact information is provided, it is only used for communication with the department.

Would you like to be notified of resolution of complaint?

YesNo

Supporting Documents (Optional)

Please add any documentation (images, receipts, documents, etc.) that will help support your complaint.

(if your file size is larger than 5MB, please email the file to consumercomplaints@denvergov.org).

By submitting this form, I affirm that the above information is true and accurate to the best of my ability. (Check box to certify)